Get in Touch With Us
This page tells you how to reach the editorial team behind Crypto Casinos, what we can realistically help with, and what we cannot. We research and compare Bitcoin and crypto casinos for US players — we do not operate a casino, hold player funds, process withdrawals or run any of the sites listed on kristipeck.com. If your money is sitting at an operator, the operator's own support team is the only party who can move it, and the fastest route is to contact them first.
Email the editors
Write to [email protected]. A person reads every message. We aim to reply within two business days, and longer for anything that needs us to re-verify a licence page, a bonus term or a withdrawal policy before we answer.
Messages get handled much faster when they include the casino name, the date, the coin involved (BTC, ETH, LTC, USDT, USDC, DOGE or another altcoin), and a screenshot of the term or page you are asking about. Please never send us private keys, seed phrases, wallet recovery files, passwords, 2FA backup codes or exchange login details. No legitimate site, casino or reviewer will ever ask for those, and we will delete any message that contains them.
How we are paid, and what that does not buy
We earn commission when a reader signs up through some of the links on this site. That is how the research is funded, and you should assume a commercial relationship exists behind most operator links here. It does not buy a position, a rating or a favorable sentence. An operator that pays us more than another does not move up, and several sites we cover pay us nothing at all. If you think a write-up reads like it was bought, say so in an email and point at the paragraph — that is a complaint we take seriously and will answer.
What you can contact us about
- Corrections to our rankings or reviews — a bonus that changed, a wagering requirement we quoted wrong, a coin that is no longer supported, a licence that lapsed, a state that is now excluded. These take priority over everything else in the inbox.
- Payout and withdrawal experiences — if a site delayed or refused a cash-out, tell us. We cannot recover your funds, but a pattern of reports changes how and whether we list an operator.
- Bonus disputes — voided winnings, playthrough counted differently than advertised, a max-cashout cap you did not see. Send the terms page as you saw it.
- KYC and verification questions — what a site asked for, when it asked, and how that compared to what it advertised.
- Questions about crypto mechanics — wallet setup, self-custody versus exchange wallets, network fees, confirmation times. We will point you to a plain explanation; we will not touch your wallet.
- Partnership, media and affiliate enquiries — introduce the brand, the license, the markets you accept and the states you exclude.
- Responsible gambling concerns — for you or for someone else. See the resources further down.
Things we cannot do
- Release, unlock, chase or refund funds held at any casino. We have no account access anywhere.
- Reset your password, unlock a restricted account or escalate a KYC review on your behalf.
- Help anyone bypass a state geoblock, an age check, a KYC request, an AML screen or a sanctions check, or supply false details to an operator. We will not answer those messages.
- Give legal or tax advice. We can explain in general terms that US players are liable for tax on gambling winnings and on crypto gains, and that these are two separate exposures, but you need a qualified tax professional or attorney for your own situation.
- Guarantee any outcome at any casino. Every game listed on this site is designed to lose money for the player over time, and crypto adds a second layer of risk on top: the coin you hold can fall in value while it sits in a casino balance.
Contacting the casinos themselves
For anything account-specific, go to the operator. Every site we rank runs its own support channel, and the response you get there is the one that counts. When you write to them, quote your account ID, the transaction hash of the deposit or withdrawal, the network used, and the timestamp. An on-chain hash usually settles a "where is my money" question in one exchange, because it shows whether the transaction was broadcast at all.
Below is what the top-ranked sites lead with, so you know which offer you are actually asking about when you write to them or to us. The material conditions matter more than the headline number.
| Casino | Headline offer | Editorial rating |
|---|---|---|
| BetPanda | 10% weekly cashback | 10.0 |
| CoinPoker Casino | 150% welcome bonus up to $2,000 | 9.9 |
| Cryptorino | 100% match up to 1 BTC + 10% weekly cashback | 9.9 |
| Punkz | 20,000 USDT welcome bonus + 15% cashback | 9.9 |
| Hyperlucky | 20% daily cashback up to $10,000 + 100 free spins | 9.8 |
| Winna | Up to 60% rakeback + 25% instant cashback | 9.8 |
| Thrill | Up to 70% rakeback + 10% cashback | 9.8 |
| BC Game | Four match bonuses up to $4,000 + 400 free spins | 9.7 |
| Wild.io | Up to 350% across first three deposits + 200 free spins | 9.4 |
| Vave | Up to 550 USDT + up to €75 free bet + 5% cashback | 9.4 |
These are editorial ratings assigned by our team, not customer review scores, and every figure above is the operator's advertised offer. None of them is free money: each requires a qualifying deposit of your own crypto, each carries wagering or playthrough conditions, time limits and eligibility rules, and most exclude certain countries and US states. Read the promotion terms on the operator's own page before you deposit, and check the maximum cashout on bonus winnings — that cap is where most disputes we hear about begin.
The three sites we get the most mail about
BetPanda sits at the top of our list and generates the most reader questions, mostly about how its 10% weekly cashback is calculated. Cashback structures like this suit steady, moderate-stakes play better than a one-off deposit match, because there is no large playthrough hanging over a balance — but the rate applies to net losses over a defined period, so it is a rebate on money you have already lost, not a bonus on money you put in. Ask the operator exactly which games count toward the calculation and when the weekly window resets. The limitation worth naming: a cashback-led site gives a new player far less upfront value than a big match bonus, so if you deposit once and want the biggest starting balance, this is not the structure for you.
CoinPoker Casino comes up a lot because its 150% match up to $2,000 is a conventional deposit bonus and readers want to know the playthrough before committing. It is a poker-rooted brand with a casino alongside, which appeals to players who want both under one balance. Confirm the wagering multiple, the expiry window and which games contribute at full weight before you accept — table games and live dealer titles commonly contribute at a reduced rate or not at all. The drawback: a bonus of that size normally carries a playthrough that takes real volume to clear, and if you would not have wagered that much anyway, the headline figure overstates what you will actually see.
Cryptorino draws questions because it quotes its 100% match in Bitcoin terms — up to 1 BTC — rather than dollars. That matters in a way many readers miss: a bonus denominated in BTC moves with the BTC price, so the dollar value of your cap, and of your balance, changes while you play. A weekly cashback runs alongside the match. If you want stable dollar value, depositing in USDT or USDC instead sidesteps that swing, though it may also change which promotion you qualify for. The limitation: crypto-denominated offers make it harder to judge what you are really being given, and you need to check whether the cashback and the welcome match can be active at the same time.
Paying, getting paid, and what it costs to ask
Reading this site and emailing us costs nothing. Playing does. Every casino here funds on-chain: you send BTC, ETH, LTC, USDT, USDC, DOGE or another supported altcoin from a self-custody wallet or an exchange account to a deposit address, and you withdraw the same way. Two costs attach to that and neither is set by the casino — the network or gas fee you pay to the chain, and the spread or withdrawal fee your exchange charges if you buy and sell there. Ethereum gas can be meaningful on a small deposit; Litecoin and Dogecoin are usually cheaper; stablecoin transfers depend on which network you send them over.
Confirmation time is the other variable. Most sites credit a deposit after a set number of network confirmations, so a busy chain means a slower credit. On the way out, operators advertise fast or instant withdrawals, and some genuinely are quick — but advertised speed is a marketing claim, not a measured result, and a manual review, a first-withdrawal check or a pending KYC request can hold a payout for hours or days. Withdrawal minimums and maximums vary per coin and per VIP tier. If a payout is late, ask the operator for the transaction hash; if there is no hash, it has not been sent yet.
What these sites actually offer
If you are writing to ask whether a site has the game you want, the categories break down consistently across the operators we cover:
- Slots — the bulk of most libraries, often including titles from third-party studios such as Pragmatic Play, NetEnt and others, subject to which providers each operator has signed.
- Table games — blackjack, roulette and baccarat in RNG form, where certification of the random number generator is the fairness question to ask about.
- Live dealer rooms — streamed blackjack, roulette and baccarat, commonly supplied by studios like Evolution where an operator carries them.
- Crypto originals — crash, dice and plinko plus each site's own in-house games. These are where provably fair verification usually lives, letting you check a result hash yourself rather than trusting an audit you cannot see.
Provably fair and RNG certification answer different questions. Provably fair lets you verify an individual round; RNG certification is a third-party audit of the underlying generator. Ask which applies to the specific game you care about, because not every title on a crypto casino carries either.
The sportsbook question
Several of the operators listed here run a sportsbook, esports betting or a poker room alongside the casino, usually on the same wallet balance. Readers email us assuming a casino bonus covers those too — it often does not. Sportsbook free bets, rakeback and casino match bonuses are typically separate promotions with separate terms, and wagering on one side frequently does not count toward clearing the other. Vave's package, for example, pairs a deposit bonus with a free bet, and those two components carry different conditions. Check which product a promotion belongs to before you use it.
Age, eligibility and where these sites stand legally
You must be at least 18 to use this site or any operator listed on it, and 21 where the operator's own terms or your state's rules set that as the minimum. Check the site's stated minimum age before you register. We do not respond to enquiries from anyone under the applicable age.
The legal position needs stating plainly rather than softened. There is no federal legalization of online casino gaming in the US. The crypto casinos covered here are offshore operations, licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator, and not by a state gaming commission. Regulated online casinos do exist in a handful of states including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, but those operators run on dollars, not crypto. For most US players, offshore crypto casinos sit in a legal grey area, and we will not tell you otherwise. State law varies, some states are explicitly restrictive, and operators self-exclude different states from their terms. Check your own state's rules and the operator's restricted-territory list before depositing, and if the position is unclear to you, ask a qualified attorney. On tax: winnings and crypto gains are both potentially reportable, they are treated differently, and "no KYC" changes nothing about what you owe. That is general information, not advice — take it to a tax professional.
Offshore licensing also means weaker recourse. If a Curaçao- or Anjouan-licensed site refuses a payout, there is no US regulator to appeal to and the dispute process is whatever the license issuer provides. Factor that into how much you are willing to hold in any casino balance.
If gambling has stopped being fun
Contact us and we will point you to support, but you do not need to wait for a reply. The National Problem Gambling Helpline is 1-800-GAMBLER, free and available around the clock. Offshore crypto casinos may not offer the deposit limits, cooling-off periods or self-exclusion tools that state-regulated operators are required to provide, and there is no shared exclusion register across them. Set your own limits, never deposit money you need for anything else, and do not try to win back what you have lost — the crypto price can move against you at the same time the house edge does.
Corrections policy
Our rankings and offer details were last verified on Sep 23, 2026 by Sydney Riley. Bonus terms, coin support and state restrictions at offshore operators change without notice, and the operator's own page always overrides ours. Where something is unconfirmed or disputed, we say so rather than filling the gap. If you find a discrepancy, send it in — corrections from readers are the fastest way this site stays accurate. Readers outside the US may also want our coverage of casinos operating outside the GamStop scheme, which addresses an entirely different regulatory setup.
Thanks for reading. Take your time choosing where to play, and email us if something here does not add up.